Mobile working has transformed the business world, stimulating innovation, improving productivity and creating new opportunities. Industry analyst estimates suggest the mobile workforce could exceed 800 million in 2009. These workers can spend as much as 40% of their time away from their desk, complicating their communication needs and draining productivity. As businesses look to do more and encourage the best from their workforce, flexible, on-demand access to information has become a requirement. (http://zones.computerworld.com/rim2/downloads/RIM_CIO_Brochure_wp.pdf)
Equipping staff with the right tools can enhance productivity, motivation and staff retention. Highly secure mobile email and data applications help mobile workers stay in touch and up-to-date with a wide range of business issues. Extending that streamlined anytime, anywhere access to mobile voice applications is the next frontier in worker empowerment. Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication.
Mobile workers typically juggle multiple phone numbers, devices and voice mail systems which leave them cut off from familiar workplace functionality like extension dialing, directory searches and call transfers.
Managing these devices and messaging systems requires additional time that workers could use for other tasks. Clients and colleagues often must dial multiple phone numbers to reach mobile workers which creates communication delays. A robust wireless solution should unite a user’s identity, different devices and network technologies to give mobile workers the ability to communicate to and from multiple locations while appearing to be at a single location. Unified Communications for voice should merge the capabilities of the desk and mobile phones to make your organization’s voice capabilities just as mobile as email and data, so mobile workers can be reached at a single phone number, manage a single voice mail box, access advanced desk phone features and transition calls to and from the desk phone no matter where they are.
Understanding why bringing together your mobile and fixed-line communication systems can benefit your
organization is an important part of choosing the right platform. The solution you select should fit seamlessly
into, and help secure, your existing voice network, be scalable for future growth and technologies, have a
recognizable cost benefit and enhance your workforce’s capabilities beyond solutions you may have already
implemented. Identifying and prioritizing these reasons can help drive you to a solution that best fits your
organization’s needs.
paul@mbusinessconsulting.com
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