Sunday, 23 August 2009

A Proven way to improve productivity - Mobile Technology

Do you and your staff sit at desks all day? If so you may not need mobile technology. However is sitting in the office the best way to drive your business? Do you need the size of your current office space? Is their a better way of achieving your business goals? Could more be done with your staff if a true remote working and mobility strategy was implemented in your business?

Benefits of a Mobile Strategy
The benefits from any implementation of a mobile solution, can be classified into two categories tangible benefits and intangible benefits.

Tangible Benefits
The saving that results from staff reductions is probably the most obvious economic benefit associated with a mobile strategy. Implementing a mobile solution can lead to increased individual productivity, increased sales per sales person, more service calls per repair person and less time spent by professionals on administrative work, all of which can ultimately translate into a reduction in total staff required.
However, there are several other tangible benefits associated with mobile solutions. A higher order-fill ratio as a result of accessing real-time inventory information at the time an order is submitted can translate into reduced inventory costs. On-the-spot invoice production in service vehicles can lead to shorter payment cycles and better cash flow.

Intangible Benefits
Many of the applications associated with mobile solutions involve automating sales, improving customer service or gaining a competitive advantage — all benefits that tend to be difficult to quantify. To ensure an effective project which will lead to business benefits the project team should outline these benefits with as much detail and as specifically as possible. The group should then translate these benefits into percent increases in sales, market shares and productivity improvements.

Further Benefits of Deploying a Mobility Solution
  • Improved Business Productivity
  • Enhanced worker efficiency through increased access to online resources
  • Unlocks value in offline devices (brings PDA-like resources online)
  • Faster execution of strategy (new procedures, pricing)
  • Increased knowledge-sharing amongst workers, customers and partners
  • Improved quality of decision making by informing employees
  • Workers that can tune their level of interaction are apt to work during off hours

Improved Customer Loyalty/Service

  • Better customer service (employees: are better informed, have shorter response times, have an improved ability to sense and respond)
  • Higher quality interaction with customer

Business Resilience

  • Able to quickly react to adversity through multiple channels
  • Rapid deployment in reaction to an "event"

Cultural Enhancement

  • Attracting and retaining employees, by allowing them to work where and when they choose, and by providing them the personalized tools for appropriate, customized information
Organisations do not need to manage and implement technology on their own. You may be an expert in what you sell, but you probably aren't an expert in security or mobile technology. The only way you're going to maximize technology is to outsource your use and implementation of it.

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